Practice Agreement for Staff and Patients

The staff at the practice, which includes all the receptionists, nurses, doctors and attached staff such as Health Visitors and District Nurses are all part of our Primary Healthcare Team and are here to help you, the patient, receive the best form of healthcare in a Primary Care setting.

To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite and facilitative and sensitive to all patient individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks, all at the same time.

In order for the Practice to maintain good relations with their patients the practice would like all its patients to read and take note of the occasional types of behavior that would be found unacceptable:

  • Patients should not use bad language or swear at practice staff.
  • Patients should not use any physical violence on any member of the Primary Health Care Team, such as pushing or shoving.
  • Racial abuse or sexual harassment will not be tolerated within this practice

The doctors reserve the right to have patients who abuse these guidelines removed from their list.

We always try to give you the best services possible, but there may be times when you feel that this has not happened. If you wish to make a complaint please write or ask to speak to the Practice Manager who will be able to assist you.