Patient Access
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in the following ways:
- Online
You can order your repeat prescriptions via Patient Access on a computer, tablet or smartphone. - By Post
Post the computerised repeat prescription slip indicating the medication you require to the surgery, enclosing a stamped self addressed envelope. If posting please remember to use a secure, tracked postal service and give at least one weeks notice for first class and longer if using second class. - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off to the surgery. Please only order medications that you need. - Chemist
Arrange with a local chemist to request and collect your prescription. - By email
You can email us your prescription request to: [email protected]
In the interests of safety, we do not accept requests by telephone.
When will my Prescription be ready?
Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from the surgery.
| Request Received | Script Ready By |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
Non-urgent advice: For Example
A script received on Tuesday at 4pm will be ready for collection on Thursday after 4pm.
Collecting your Prescription
All prescriptions will be sent to your nominated pharmacy. If you do not have one nominated, then it will be automatically sent to your nearest chemist.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery
- Phone our surgery after 10am on 0208 542 3105
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.
You can do this in three ways.
- Via Patient Access
- If you can’t use Patient Access, please phone the GP surgery
- Visit the surgery and speak with a receptionist, Monday to Friday from 10am.
Prescription Charges
Find out more about prescription charges on nhs.uk.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.