Appointments


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APPOINTMENTS

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Other Ways to Book Your Appointment

  1. By Telephone:
    Call 0208 542 3105 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Urgent (Same Day) Appointments

If you have an urgent problem during surgery hours, please call the surgery on 0208 542 3105.

The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible

Please see our Urgent Problems and Out of Hours page for information.

Merton GP hubs - For evening and weekend appointments

Urgent same day evening and weekend appointments are available at our new local hubs.

To get an appointment at a hub you will need to book in advance through your GP practice or call 111 .

General Information

An appointment is required to see the doctor or nurse.

Our appointment system operates from Monday to Friday, consultation times can be found here

Appointments can be booked up to 4 weeks in advance.

We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday. We are constantly reviewing the appointment system to offer a range of availability.

Telephone Advice & Appointments

Telephone Advice

Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.

Telephone Consultations with your Doctor

If you only need advice from the doctor or nurse you can book a telephone consultation by calling the Surgery. The doctor will discuss your problem at an allotted time. Please make sure you give the correct phone number to the receptionist.

Telephone appointments are only available during surgery hours.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. By Telephone:
    Please call us on 0208 542 3105.
  3. By Fax: Please send us a fax on 0208 544 1126.
  4. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.