General Patient Information

Patient Feedback

Riverhouse Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.

All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.

Please let us have your comments both positive and negative by completing our comments & suggestions form.

Your comments will help us to maintain our high standard of service.

Problems or Complaints

We hope that you will be happy with the services that you receive from the practice. However, if you would like to make a complaint regarding the surgery service, staff etc. Please contact the Practice Manager in writing. Every effort will be made to answer your queries / complaints to the best of our abilities. We take complaints very seriously.

Merton Clinical Commissioning Group

Merton CCG governs all the local General Practices within the area. Merton CCG oversee all the financial matters, policies and procedures within the practices. As a practice within this area we come under their umbrella.

All the services provided by the practice are funded by the Merton CCG. In order to obtain the funding we as a practice have to meet certain criteria laid down by the Merton CCG which is then annually audited and reviewed by the Merton CCG team who then in turn sets the parameters for the following twelve months. If for any reason the criteria are not met by the practice, the services within the practice can be withdrawn by the Merton CCG and in turn this will affect the patients. Information is constantly communicated between the Merton CCG and the practice throughout the year, which helps the practice to maintain its high level of patient care.

Merton CCG website: www.mertonccg.nhs.uk.

GP Average Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.The average pay for GPs working at the Riverhouse Surgery in the last financial year was £55,750 before tax and national insurance.

This is for 2 full time and 2 part time GPs who worked in the practice for more than 6 months.