We hope that you will be happy with the services that you receive from the practice. However, if you would like to make a complaint regarding the surgery service, staff etc. Please contact the Practice Manager in writing. Every effort will be made to answer your queries or complaints to the best of our abilities. We take complaints very seriously.
NHS South West London Integrated Care Board (ICB) is responsible for deciding how the NHS budget for South West London is spent.
It is also responsible for developing a plan to improve people’s health, deliver higher quality care and better value for money.
Find out how NHS South West London improves health services, manages performance, quality and safety on the NHS South West London website.
Riverhouse Surgery is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by writing to the surgery or completing a Friends and Family Test.
Your comments will help us to maintain our high standard of service.
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.The average pay for GPs working at the Riverhouse Surgery in the last financial year was £55,750 before tax and national insurance.
This is for 2 full time and 2 part time GPs who worked in the practice for more than 6 months.